The owner has over 17 years of experience in the IT field and has experience in creating websites for all types of organizations/businesses. He used his experience and found out what worked and didn't work, with the goal to develop a better system and provide a higher level of service. FACE Websites works with a team of experienced programmers, technical advisors, and graphic designers to continually improve the system. Our company has venture capital, no debt and reserves for the next few years.
Once we receive the signed and dated agreement, we will begin the 30-day free setup period. On the first of the month, we will send you a NET30 invoice for the setup and a partial month of service which is prorated. For example: If you signup on August 5, you will get an invoice for the setup plus the monthly amount which covers September 5 through September 30, August 5 through September 4 is the 30 day free setup period.
The setup and monthly charge includes the core system, site setup, training, hosting, basic support and ongoing development/enhancements. Anything outside the scope of the core system and service is subject to a hourly rate such as custom programming, graphic design, advanced support/training, import of data and HTML authoring. The core system provides enough features that most of our clients pay the monthly fee and don't see any additional charges.
For a low setup and monthly fee you get everything you need to setup your site. The one hour of training is usually enough time to understand the basics of using the system, however additional training is available at no cost, if necessary. We are typically flexible on the amount of training required, often on a case by case basis, and regular support includes additional assistance learning to take full advantage of the system's capabilities.
Clients have the option to pay for a graphical redesign of their site because they want something different from the "prototype" design we provide at install time. The prototype can contain wording, colors and images that is specific to your organization/business.
Since there is no long-term contract (although you will need to sign a agreement), you can move at any time if you're not happy with our service. When would find another provider and move your content to the new provider. Depending on what features the new provider has, you may lose some of your existing features. You would have 30 days to move your content.
If you decide to use our services, we will require you to sign and date an agreement that provides an overview of our services and starts the 30 free setup period. During those 30 days, we will train someone (it can be more than one person) to be able to update and maintain the content. Also, we will assistant in creating a few pages and adding content in the database. At any point if you have a question/issue you can call our support line. After 30 days the site goes live but can be delayed if you're not ready for a launch.
For credit card purchases you would pay the standard fee that your credit card processor charges. We do not markup the transaction cost. If your organization/business doesn't have a credit card processor, we are a reseller for a company called ACH Direct which has very competitive rates.
Yes, membership dues, payments of a event, online ticket sales (coming soon) and online donations can be make from the site and kept separate.
Not yet because we were waiting for a client to request that specific feature so we can develop it. We will work with the organization/business to assure the feature is stable before we release it to all of our clients.
Yes, our database is very powerful since it can keep track an unlimited number of users and group. In addition to the default fields, you can add your own custom fields. The database allows you to run reports, query the data, import/export data and send out email blasts. The functionality of the database is always improving.
Yes, we need to host your website and can host your email with our web mail capabilities or you can keep it with your current mail provider. Our standard pricing is $1.00 a month for each email address with a limit of 2 GB per mailbox.
Yes, each member in the users database can be assigned to a custom group that you create. Registration can be enabled so any site visitor can register into the users group, but you could assign a higher security level.
Yes, you can send emails to everyone in the database or to specific groups that you create in either a plain text or html format. You can also add attachments to an email.
Yes, you could create custom fields in the user database that would help you manager your memberships. For example: you could create a date field that tracks the registration date.
FACE Websites has been in business for a short time but the owner took his experience from his previous company and found out what worked and didn't work, with the goal to develop a better system and provide a higher level of service. FACE Websites works with a team of experienced programmers, technical advisors, and graphic designers to continually improve the system. Many clients came over to the new company with the owner because they are excited about what the new company has to offer. It will take a few more weeks before the initial phase of development is completed and the clients go live.
People can signup on the site by clicking "register" or if they didn't want add all their demographic information they could sign up for email alerts. You also have the ability to add users directly into the user database.
No, there is no practical disk usage space for custom pages, images and documents at this time. Potential restrictions will be examined on a case by case basis. If significant space is used for video and audio, then third party storage may become necessary at the client's expense. But from a practical standpoint disk space is currently inexpensive enough to assume that very few clients will require any restrictions.
Any Internet friendly file format will be accepted by the system. We have a tool that automatically resizes the images/video to preserve disk stage and increase download speeds.
On the bottom of every email that is sent out from the system, the user has the option to unsubscribe. Also, users can go onto the website to unsubscribe. The unsubscribe feature is done automatically and no intervention is required on your part.
Support is available during regular business hours by phone or email. Calls are answered by a live person who can immediately log on to a client's site to resolve and issue, and if it is a training issue go to meeting.com can be used for ongoing support.
Our system utilizes all the Internet security standards and our development team has many years of experience handling these types of transactions. Most reputable credit card processor will make you follow their specific standards.
You can always easily add/remove a sponsor from the site. You can generate revenue by having multiple sponsors. Our system allow for an unlimited number of sponsors. We'll be glad to call some sponsors in your local community on your behalf if you provide me a list but some organizations have a policy forbidden nonmembers from soliciting sponsorship. You may want to check.
